Been ill with the FLU I slept for two DAYS luckily over the weekend and did not have to miss any work.
I had not had a stomach and body flu since... EVER since they were self inflicted! What a BABY I am!
Cannot believe I used to suffer through that as often as I did. I spoke at the Phoenix house last night and it was great. Guess I needed to because I did go ON and ON. I am sure it boosted my immunity.
ha
Wednesday
Friday
King LEAR? King Fear? King can no longer Hear? or King Far too Near
King LEAR? King Fear? King can no longer Hear? or King Far too Near?
OH DEAAAAAAAAAAAAAR.
(Thank you for your kinds and shocking words Kirsten).
Can you hear my Dad with his “OH DEAR” sarcasm when we dared suggest he pay attention to the road? He was mime conducting to Mahler’s the Planets blaring thorugh NHPR flying up Rt 83? Can you smell the Maui-Wowee as we ponder how wonderful it would be if our parents married? Then we live in Nailopolis(h) silent H every single day. We would get to ride to wherever I go to school, TOGETHER, and NEVER MISS an SnM at UU church again. During the silent meditation staring down at our hands in our laps, trying with all of the self control 12 year old girls can muster not to burst out giggling.
How you ever found me strong or were inspired in times of adversity is a mystery. A vodka catalyst with coked turbo boosts appeared as strength then you were fooled. Inside I lived in fear, the kind that has taken years of sobriety, therapy and hard work to overcome. Five years for the wide eyes to to resemble the almod shape I was born with, and longer to reflect a spirit I never knew that feels hope and joy even peace. Yet somehow I feel defeated and depleted of any grace acquired. Not to belabor the obvious but I am struggling financially. I have not allowed this to completely destroy any (however fragmented) self worth I have worked for 13 years to acquire because it is also beyond my control today. Last night I had an experience with my father that for the first time in years, made me question my presence in his life. When we moved to NH the road that we live on was an unpaved road. You know what they say about the road to hell. Good intentions supported by my motives of caring for an aging father. This was an actual commitment to the values that were uncovered I had not previously known.
The ride home last night was a denial shattering glimpse into an emotional entanglement that left me doubting I had developed at all since adolescence.
Last night I called everyone I knew to request a ride home, Dan was out of town and well, long story short my Dad was like crimson spitting in anger top of his lungs saying things like
‘ you are SUCH a screw up I am so sick of youuuuuu don’t EVER ask me for a ride again EVER, ( hten the new 5.00 ride) I asked how there was 100% inflation in gas prices in 4 days?
He screamed. “You’re a dead beeeeeat dead beat!!!!!!!!!!!IA complete loser, how it is not his problem any of it, and
( insert) I have been paying 100 more monthly of kindness from when I made more at Fidelity, this never returned to the original agreement when I was unemployment and subsequent hiring here.
I asked. " what were you actually doing? When I called had you did not SCREAMED and hung up you would have heard me say You can come in an hour. But instead you in a rage jumped this vehicle faster than if I was in the hospital Guaranteed".
He said he was never so Inconvenienced. I said,
( side note I bought him Al Gore’s book for his birthday last yr)
And You’ll like this one:
The Inconvenient truth is that you never took one grandkid overnight since they were born. You could not possible know what being inconvenienced is today.
He said he just went bananas
Picture me in the old moldy truck with bald tires him screeching around Exit 17, and me questioning my very reason for living. I said, “Dad, next time you have Congestive heart failure don’t call me for a ride! Is that a LOVING thing to say Dad?”
He said, “Well, I do not ever plan to BE hospitalized and SCREW YOU”
I replied, “ No one plans it. How about you can clean your house, do your wash, and maintain the ‘grounds’ of this white elephant, remove the trash wash the recyclables, trash and get your own dog in at night.
Which I never ever uttered because I do not believe in arguing with a sick person. Until I lacked any self restraint at all and let it All out. Biting my tongue quite a LOT. He ended with “ well I do not care if you FREEZE to death.”
No more words were said, we parted to our respective residences.
Seven o’clock sharp this morning I heard the slamming door of his house, the opening of my apartment door the grumbling over my clothes near the steps, “Aaaaaaaahhhhhhhhhhh plenty of coffee!”
OH DEAAAAAAAAAAAAAR.
(Thank you for your kinds and shocking words Kirsten).
Can you hear my Dad with his “OH DEAR” sarcasm when we dared suggest he pay attention to the road? He was mime conducting to Mahler’s the Planets blaring thorugh NHPR flying up Rt 83? Can you smell the Maui-Wowee as we ponder how wonderful it would be if our parents married? Then we live in Nailopolis(h) silent H every single day. We would get to ride to wherever I go to school, TOGETHER, and NEVER MISS an SnM at UU church again. During the silent meditation staring down at our hands in our laps, trying with all of the self control 12 year old girls can muster not to burst out giggling.
How you ever found me strong or were inspired in times of adversity is a mystery. A vodka catalyst with coked turbo boosts appeared as strength then you were fooled. Inside I lived in fear, the kind that has taken years of sobriety, therapy and hard work to overcome. Five years for the wide eyes to to resemble the almod shape I was born with, and longer to reflect a spirit I never knew that feels hope and joy even peace. Yet somehow I feel defeated and depleted of any grace acquired. Not to belabor the obvious but I am struggling financially. I have not allowed this to completely destroy any (however fragmented) self worth I have worked for 13 years to acquire because it is also beyond my control today. Last night I had an experience with my father that for the first time in years, made me question my presence in his life. When we moved to NH the road that we live on was an unpaved road. You know what they say about the road to hell. Good intentions supported by my motives of caring for an aging father. This was an actual commitment to the values that were uncovered I had not previously known.
The ride home last night was a denial shattering glimpse into an emotional entanglement that left me doubting I had developed at all since adolescence.
Last night I called everyone I knew to request a ride home, Dan was out of town and well, long story short my Dad was like crimson spitting in anger top of his lungs saying things like
‘ you are SUCH a screw up I am so sick of youuuuuu don’t EVER ask me for a ride again EVER, ( hten the new 5.00 ride) I asked how there was 100% inflation in gas prices in 4 days?
He screamed. “You’re a dead beeeeeat dead beat!!!!!!!!!!!IA complete loser, how it is not his problem any of it, and
( insert) I have been paying 100 more monthly of kindness from when I made more at Fidelity, this never returned to the original agreement when I was unemployment and subsequent hiring here.
I asked. " what were you actually doing? When I called had you did not SCREAMED and hung up you would have heard me say You can come in an hour. But instead you in a rage jumped this vehicle faster than if I was in the hospital Guaranteed".
He said he was never so Inconvenienced. I said,
( side note I bought him Al Gore’s book for his birthday last yr)
And You’ll like this one:
The Inconvenient truth is that you never took one grandkid overnight since they were born. You could not possible know what being inconvenienced is today.
He said he just went bananas
Picture me in the old moldy truck with bald tires him screeching around Exit 17, and me questioning my very reason for living. I said, “Dad, next time you have Congestive heart failure don’t call me for a ride! Is that a LOVING thing to say Dad?”
He said, “Well, I do not ever plan to BE hospitalized and SCREW YOU”
I replied, “ No one plans it. How about you can clean your house, do your wash, and maintain the ‘grounds’ of this white elephant, remove the trash wash the recyclables, trash and get your own dog in at night.
Which I never ever uttered because I do not believe in arguing with a sick person. Until I lacked any self restraint at all and let it All out. Biting my tongue quite a LOT. He ended with “ well I do not care if you FREEZE to death.”
No more words were said, we parted to our respective residences.
Seven o’clock sharp this morning I heard the slamming door of his house, the opening of my apartment door the grumbling over my clothes near the steps, “Aaaaaaaahhhhhhhhhhh plenty of coffee!”
Monday
Customer Service MIRACLE
Date: Mon, Nov 9, 2009 at 6:36 PMSubject: Re: Account Payout Requested - UltimateBetTo: cashier-b@cs.ultimatebet.com
Thank you!!!!!!!!!
I am stunned right now. I just hung up from a phone call with a customer service representative. I did not write down his the name....I would like to commend him for providing extraordinary customer support. .
Diana she was great and provided follow up initially providing me with trust and confidence and empathy.
I will call him HE.
He spoke well, listened, clarified my exact reason for calling, confirmed this and asked if I woul d be willing to hold. He was sincere, and also checked in which is helpful if a customer needs reassuraance or needs to be de-escalated.
Please note I did not once ask for a manager and or yell, berate, and or insult the business, site or any employees. I think wehn people are dealing with money this can happen sometimes.
The error have been due to a systems and or interdepartmental processing disconnect. Do you currently have a process improvement group (ie Six Sigma; the GE, Toyota, buzz words for 'executive level compenstion pro's' ) and subsequent profitability philosophy or training for it? It is about 6 layers deep of the suggestion box really just with metrics data supporting every actual improvement implemented done of course after a full cost benefit analysis. I know superficially form my years in customer service a few things superfically. I am NOT an executive and you can confirm that easily by my deposit amounts and depleted bankroll at your site.
However
One, checks DO get lost in the mail.
Two, normally ( 100 % of the time at Fidelity where I di dHR and Payroll for BAnk of America no less, , an ACH confirmation must come prior to any check re-issues and the process can be 7-10 business days. I have never once seen an exception, not for a 7 bucks an hr teller single mom or a 350k annually plus bonused exec. UNTIL TODAY.
in brief, I was sent a live check via Us ( origin Canada perhaps OR USVI) NOt sure, on Oct 1st.
I was optimistic and patient and did not inquire on the status until the end of October. My emails were responded to promptly, and a representative provided an exception for me to re-issue and send via Western Union as soon as it was processed. ( 7-10 business days). Well I having developed a little compulsion natrually asked to add 75 more dollars to my account and sned the balance. YAY I vowed never to spend another rainy broke destitute weekend playing free rolls as long as I lived. I, still euphoric and in ( my fault not UB's), based my bill paying on this pending arrival and blew my real money online. I, also, dumped my boyfriend for saying I would never win anything , and proceeded to do so, ( losses far more but I am learning) DUH. Yes I am reading your blogs and bankroll/limit educational material now, but in the meantime I have accupied myslef this way. I happen to be in rcovery, and I am not substituting really..) I was able to actually empower myslef ( so I thought) after I earned this money I was subjected to another round of verbal abuse and I said hit the ROAD. ( The cards up my sleeve being I will make something and I did, either way I will not tolerate he and my FATHER insulting me as they LOVe when I give them my paycheck ( DAD) and well he just is cheap in general and never helps me) period from any man.
Especially one who made it to a final tbl ( small one) at WPT in Foxwoods last week. Oh yes the exceptional customer service?
I dismissed the sexist idiot, and waited. And waited.Got payroll, ( take home these dyas bi-weekely???? 700! Used to make over 40K. TTelcom mess etc lowly peon now at a major Life insurer. I paid out my DAD who is financially dependent on ME. I held my breath in the days, and weeks follwoing about my car payment.
I yes poor me, was home all last weekend broke no FOOD no HEAT , and no CAR. that did not take long. No MAN.
You get my point right?
My grilfriends delivered food to me. I said I need cigarettes.
My dad charged me for a ride to work. I said can I clean your house adn wash your clothes now too?
My xMAn apologized and insulted me again.
I said BITE me. And continued 'practicing' is what I call my losing.
My money is COMING I say to myself, I will ahve to call tomorrow and ask though I hate to bother them. ( Lost more money and was dismissed by tech support AGAIn when 15 bucks really would have kept me from pulling hair out btw)
I just keep telling myslef.
I WILL be successful at this, eventually.
2500 tournement or .25 it does not matter because I am learning. And I will never play live because I swear to god the last time I went to Foxwoods ( WIth the bitchboy and chauvanistically was laughed at suggesting I might learn someday) and came down with H1N1.
K , So home alone dark cold hungry and car gets towed off now I am freakin. Diana, calls me back at work, offers to send the WU $, I am elated and thankful.
KNowing cold dark hungry for one week more OK.. Its cool. And they were charging me only 5 bucks.
And wait for the email and just go get it it will have all of the details. Confident this is a FACT
I continue to blow the last of my paycheck on UB.
Why? Because I HAVE to make this work.
So Fri afternoon or Sat I get an email saying it was sent inthe MAIL.
Cell phone also off mow= NO inet NO POKER quelle HORROR, and... worse No Inner strength.
Did I mention I was SICK and aslo needed medicine last week?
SO I am now just freaked, and ermail back attaching all priors... Diance always emailed promptly? NO response, 3 days...?
Email again today? NO response...
The auto email has an 800 # ( this being to CANcel payout and spend it all back there.
NO CAN DO.
I wish. BUT I call and speak with HE who....
Cared, listened, confirmed my reason for caling, Asked to place me on hold, checked in, ( which I never worry about) and said he was askign a manger to review this.
He 'took ownership', he spoke to me like I was human, ( tech support???? NOT so much)
He empathized and made me believe the 00# auto answer message was true, they are commited to taking caer of their customers.
HOW did he do this when I am just in a disaster and feeling like I may hvae been scammed. I know this is NOT true, but I bet irate people harass these poor reps all of the time with that.
He really did feel sorry this happened. I was convinced it was going to be another 2 weeks, and was pretty depressed and scared.
By the time I hugn up and checked my email?
The western UNION email verification was there, and I should have money withn a couple of DAYS.
(this should have been done the first time when I mentioned I was HUNGRY)
Not my point this representative should be paid 100 times his current salary because I am going to keep spending 100 times my current salary at your site because of him.
Thank you!!!!!!!!!!
Sorry for lack of editing but I am at work and my RIDE is here..no inet to edit with at home temporarily
Thanks
GREENEYESNH
Thank you!!!!!!!!!
I am stunned right now. I just hung up from a phone call with a customer service representative. I did not write down his the name....I would like to commend him for providing extraordinary customer support. .
Diana she was great and provided follow up initially providing me with trust and confidence and empathy.
I will call him HE.
He spoke well, listened, clarified my exact reason for calling, confirmed this and asked if I woul d be willing to hold. He was sincere, and also checked in which is helpful if a customer needs reassuraance or needs to be de-escalated.
Please note I did not once ask for a manager and or yell, berate, and or insult the business, site or any employees. I think wehn people are dealing with money this can happen sometimes.
The error have been due to a systems and or interdepartmental processing disconnect. Do you currently have a process improvement group (ie Six Sigma; the GE, Toyota, buzz words for 'executive level compenstion pro's' ) and subsequent profitability philosophy or training for it? It is about 6 layers deep of the suggestion box really just with metrics data supporting every actual improvement implemented done of course after a full cost benefit analysis. I know superficially form my years in customer service a few things superfically. I am NOT an executive and you can confirm that easily by my deposit amounts and depleted bankroll at your site.
However
One, checks DO get lost in the mail.
Two, normally ( 100 % of the time at Fidelity where I di dHR and Payroll for BAnk of America no less, , an ACH confirmation must come prior to any check re-issues and the process can be 7-10 business days. I have never once seen an exception, not for a 7 bucks an hr teller single mom or a 350k annually plus bonused exec. UNTIL TODAY.
in brief, I was sent a live check via Us ( origin Canada perhaps OR USVI) NOt sure, on Oct 1st.
I was optimistic and patient and did not inquire on the status until the end of October. My emails were responded to promptly, and a representative provided an exception for me to re-issue and send via Western Union as soon as it was processed. ( 7-10 business days). Well I having developed a little compulsion natrually asked to add 75 more dollars to my account and sned the balance. YAY I vowed never to spend another rainy broke destitute weekend playing free rolls as long as I lived. I, still euphoric and in ( my fault not UB's), based my bill paying on this pending arrival and blew my real money online. I, also, dumped my boyfriend for saying I would never win anything , and proceeded to do so, ( losses far more but I am learning) DUH. Yes I am reading your blogs and bankroll/limit educational material now, but in the meantime I have accupied myslef this way. I happen to be in rcovery, and I am not substituting really..) I was able to actually empower myslef ( so I thought) after I earned this money I was subjected to another round of verbal abuse and I said hit the ROAD. ( The cards up my sleeve being I will make something and I did, either way I will not tolerate he and my FATHER insulting me as they LOVe when I give them my paycheck ( DAD) and well he just is cheap in general and never helps me) period from any man.
Especially one who made it to a final tbl ( small one) at WPT in Foxwoods last week. Oh yes the exceptional customer service?
I dismissed the sexist idiot, and waited. And waited.Got payroll, ( take home these dyas bi-weekely???? 700! Used to make over 40K. TTelcom mess etc lowly peon now at a major Life insurer. I paid out my DAD who is financially dependent on ME. I held my breath in the days, and weeks follwoing about my car payment.
I yes poor me, was home all last weekend broke no FOOD no HEAT , and no CAR. that did not take long. No MAN.
You get my point right?
My grilfriends delivered food to me. I said I need cigarettes.
My dad charged me for a ride to work. I said can I clean your house adn wash your clothes now too?
My xMAn apologized and insulted me again.
I said BITE me. And continued 'practicing' is what I call my losing.
My money is COMING I say to myself, I will ahve to call tomorrow and ask though I hate to bother them. ( Lost more money and was dismissed by tech support AGAIn when 15 bucks really would have kept me from pulling hair out btw)
I just keep telling myslef.
I WILL be successful at this, eventually.
2500 tournement or .25 it does not matter because I am learning. And I will never play live because I swear to god the last time I went to Foxwoods ( WIth the bitchboy and chauvanistically was laughed at suggesting I might learn someday) and came down with H1N1.
K , So home alone dark cold hungry and car gets towed off now I am freakin. Diana, calls me back at work, offers to send the WU $, I am elated and thankful.
KNowing cold dark hungry for one week more OK.. Its cool. And they were charging me only 5 bucks.
And wait for the email and just go get it it will have all of the details. Confident this is a FACT
I continue to blow the last of my paycheck on UB.
Why? Because I HAVE to make this work.
So Fri afternoon or Sat I get an email saying it was sent inthe MAIL.
Cell phone also off mow= NO inet NO POKER quelle HORROR, and... worse No Inner strength.
Did I mention I was SICK and aslo needed medicine last week?
SO I am now just freaked, and ermail back attaching all priors... Diance always emailed promptly? NO response, 3 days...?
Email again today? NO response...
The auto email has an 800 # ( this being to CANcel payout and spend it all back there.
NO CAN DO.
I wish. BUT I call and speak with HE who....
Cared, listened, confirmed my reason for caling, Asked to place me on hold, checked in, ( which I never worry about) and said he was askign a manger to review this.
He 'took ownership', he spoke to me like I was human, ( tech support???? NOT so much)
He empathized and made me believe the 00# auto answer message was true, they are commited to taking caer of their customers.
HOW did he do this when I am just in a disaster and feeling like I may hvae been scammed. I know this is NOT true, but I bet irate people harass these poor reps all of the time with that.
He really did feel sorry this happened. I was convinced it was going to be another 2 weeks, and was pretty depressed and scared.
By the time I hugn up and checked my email?
The western UNION email verification was there, and I should have money withn a couple of DAYS.
(this should have been done the first time when I mentioned I was HUNGRY)
Not my point this representative should be paid 100 times his current salary because I am going to keep spending 100 times my current salary at your site because of him.
Thank you!!!!!!!!!!
Sorry for lack of editing but I am at work and my RIDE is here..no inet to edit with at home temporarily
Thanks
GREENEYESNH
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